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Letters

first_img Previous Article Next Article This month’s lettersSlow pace of evaluationIt was wonderful to read the feature ‘Evaluation Evolution’ in October’sTraining Magazine. It gives me hope that evaluation will become nearer the topof the training manager’s agenda in the near future. As an external training provider, we expect and encourage our clients toproperly evaluate the work we do for them. After all, they often spend tens ofthousands of pounds with us. Unfortunately, few take us up on the offer: They either don’t want to spendthat extra 10-20 per cent of time and money carrying out the exercise, ordecide they will do it themselves. Unfortunately, training departments who use our services are usuallyoverstretched, so it either doesn’t get done at all, or it is attempted toolate, or tries to measure things that do not relate directly to the training.On those few occasions when we have been able to evaluate properly, we haveusually done so at all four levels of Kirkpatrick’s Model, which has beeninvaluable for us and the client. If training isn’t properly evaluated, it makes you wonder if people areafraid of the results they will find. As a breed, trainers generally like to beliked, so may shy away from something which could show them in a lessfavourable light than the end-of- course ‘happy sheet’. However, if training and HR generally is to make a more significant impactat the heart of business operations, a move to objective evaluation will surelydo more good than harm. Sheridan WebbClient service manager, Training for advancement Generation Games true winner Some of the comments expressed in the October edition about ‘GenerationFlex’ really rang true with my personal experience. I believe the ability to learn is linked more to attitude than age. We allknow the older person whose attitude is that they are just ‘killing time’ untilthey retire. But equally, there are just as many who, like myself, accept newchallenges with enthusiasm. I was appointed company trainer at the age of 63 and really enjoy my job.Most young people in the company dread the day I retire and they lose thebenefit of my knowledge and experience. We must avoid generalising about people on the grounds of age. Barbara lee Company in-house trainer, The Dental Directory Comments are closed. LettersOn 1 Nov 2002 in Personnel Today Related posts:No related photos.last_img read more